= Resume for Eric Lundquist =

Address: 5508 Salem Hill Drive, Austin, Texas 78745

Phone: (512)445-5671

== Education ==
 * '''1976-1977''' Audited Fortran IV course at [http://www.panam.edu Pan American University], Edinburg, Texas
 * '''1977-1978''' Graduated from Pharr-San Juan-Alamo High School, Pharr, Texas
 * '''1978-1979''' Attended [http://www.utexas.edu University of Texas at Austin], Major: Electrical Engineering
 * '''1980-1980''' Attended [http://www.rlc.dcccd.edu/ Richland College], Dallas, Texas
 * '''1980-1981''' Attended [http://www.utexas.edu University of Texas at Austin], Major: Computer Science
 * '''1981-1981''' Attended [http://www2.austincc.edu/ Austin Community College], Austin, Texas
 * '''1987-1990''' Received Bachelor of Science from [http://www.panam.edu University of Texas Pan American]
   Major: Computer Science Minor: Computer Information Systems
 * '''1996-1998''' Received Certificate in Telecommunications Management from [http://www.udallas.edu/ University of Dallas].  
   Received credit for 15 Graduate Hours

== Work History ==

'''April 1995-Present'''
 * '''Employer:''' [http://www.mci.com MCI] 9001 North Interstate Highway 35, Austin, Texas 78753 (512)339-8400
 * '''Title:''' Enterprise Telephony & Gateway Solutions Manager
 * '''Description:''' Software development groups under OpenVMS and Windows to support telemarketing operations. Projects included development of high performance data caching system, SYBASE database conversion to ANSI SQL, and multi-threaded TCP/IP communications gateways.  Led a small team of senior developers that maintained and enhanced Rockwell, Intecom and EIS Automated Call Distributor (ACD) driver software. This software included: proprietary predictive dialing algorithms, Enterprise CTI API development, high speed generic messaging schemes, NT/OpenVMS integration, IVR Integration, and simulators to support VERY large scale telemarketing and customer service call center operations. Promoted to Manager III. Added NT development team responsible for next generation Object Oriented Visual C++ based CTI interface. Drove conversion to DCE/RPC interface for existing clients. Later, added responsibility for enterprise credit card server development team. These high availability servers processed a majority of the company credit card authorizations in real-time via an internal Visa Access Point (VAP) and settlements via a nightly batch. These Unix and OpenVMS servers provided rpc, TCP/IP sockets and Registry (proprietary internal) API's to over 50 different internal organizations.


'''August 1992-April 1995'''
 * '''Employer:''' [http://www.panam.edu University of Texas Pan American] 1201 West University Drive, Edinburg, Texas 78539 (956)381-2551
 * '''Title:''' Software Systems Specialist
 * '''Description:''' Operations, development and support of VAX VMS cluster for University Computer Center. Activities included: campuswide network support of DECnet, Pathworks, TCP/IP, security operations, Gopher training and support, as well as, system software installation and configuration. Other projects involved UNIX support for Campus Voice Response System. Co-chaired University Document Imaging Committee. Programming was done in C, COBOL, Fortran, DCL, DECforms, FOCUS and DBase III Plus.